Compex Technologies WPE54 User Manual

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Appendix I 
Troubleshooting 
 
 
118 
Appendix I 
Troubleshooting 
AI 
Solutions to Common Problems 
 
In this section, we list suggested steps to rectify some common problems that may arise 
during the installation and operation of the access point. 
 
3.  I want to know whether the access point is connected to the Internet. 
 
A.  Open a Command Prompt 
 
For Windows 98/98SE/ME, please click the Start button and Run. In the 
Open field within the Run dialog box, type in command. Press the Enter key 
or click the 
OK 
button. 
 
For  Windows 2000 and XP, please click the Start button and Run. In the 
Open field within the Run dialog box, type in cmd. Press the Enter key or 
click the 
OK 
button. 
 
B.  In the Command Prompt, type ping 192.168.168.1 and press the Enter key. 
You will get a reply if the PC is communicating with the gateway. 
 
If you do NOT get a reply, ensure that your settings are correct before trying 
again. Your computer MUST be in the same subnet as the access point. 
 
C.  In the Command Prompt, type ping www.yahoo.com and press the Enter key. 
 
Obtaining a reply means that you are connected to the Internet. 
 
Otherwise, you may want to ping another known host. 
 
Getting no reply from any of the other hosts that you have tried, suggests that 
your connection may be having problems.