LaCie 400USB User Manual

LaCie d2 DVD

±RW Drive 

User Manual

page 

Troubleshooting

The drive is not 

recognized by the 

computer.

Does your computer’s configura-

tion meet the minimum system 

requirements for use with this 

drive?

See 

section 1.1, Minimum System Requirements

.

Is the drive’s power supply con-

nected and the drive turned on?

Make sure that the power supply is properly connected (see 

section 2.2, 

Connecting the Power Supply

), and that the outlet the power supply is 

connected to is also turned on.

Did you follow the correct installa-

tion steps for the specific interface?

Review the installation steps in 

sections 2.3, Connecting the USB 2.0 

Cable

 and 

2.4, Connecting the FireWire 400 Cable

.

Is there an icon for the drive in My 

Computer?

Go into My Computer and look for an icon and drive letter assigned 

to the LaCie drive. If the drive does not appear, follow the rest of the 

Troubleshooting tips to isolate the problem.

Are both ends of the FireWire or 

USB cable securely attached?

Disconnect the FireWire or USB cable, wait 10 seconds and then 

reconnect.
Ensure that the FireWire/USB connectors are properly aligned. 

FireWire/USB cables can only be inserted one way. Make sure that 

they are correctly oriented.
Check that the FireWire/USB connectors are straight and fully 

seated int he FireWire/USB ports.
Only use certified FireWire/USB cables, such as the cables pro-

vided with your LaCie drive.

If you have followed all of these steps and the drive is still not rec-

ognized, shut down your computer, wait 3 to 5 minutes, restart your 

computer and try again.

•

•

•

•

Is the drive connected to the 

computer through another drive? 

(FireWire only)

Try connecting the drive directly to a FireWire port on the computer. 

For best performance and reliability, connect the LaCie d2 DVD±RW 

Drive directly to the computer.

Is there a conflict with other device 

drivers or extensions?

Contact LaCie Customer Support for assistance. See 

section 6.1, LaCie 

Customer Support Contacts

.