Telect DNI-1B User Manual
Service
DNI-1B User Manual
5-2
Telect, Inc.
108891
Issue A Rev 2
O
UT
-O
F
-W
ARRANTY
S
ERVICE
The procedure for out-of-warranty service is the same as for in-warranty
service, except that Telect charges a processing fee, and you must submit a
Purchase Order along with a Return Material Authorization (RMA) before
returning equipment. Call a Customer Service Representative for help get-
ting these forms.
service, except that Telect charges a processing fee, and you must submit a
Purchase Order along with a Return Material Authorization (RMA) before
returning equipment. Call a Customer Service Representative for help get-
ting these forms.
The processing fee guarantees a repair estimate and is credited against ac-
tual material and labor costs.
tual material and labor costs.
R
EPACKING
F
OR
S
HIPMENT
Step
Action
1.
Tag the equipment showing owner’s name, address, and telephone
number, together with a detailed description of the problem.
number, together with a detailed description of the problem.
2.
Use the original shipping container if possible. If you do not have
it, package the equipment in a way to prevent shipping damage. In-
clude the RMA inside the container.
it, package the equipment in a way to prevent shipping damage. In-
clude the RMA inside the container.
3.
Insure the package.
NOTE
Telect is not liable for shipping damage.