Compex Technologies 18A User Manual

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 Appendix B: Troubleshooting 
 
 
Solutions to Common Problems 
In this section, we list suggested steps to rectify some common 
problems that may arise during the installation and operation of the 
router.  
 
1.  I want to know whether my PC is connected to the router and to the 
Internet. 
 
A.  Open a Command Prompt 
♦  For Windows 98/98SE/ME, please click the Start button and 
Run. In the Open field within the Run dialog box, type in 
command. Press the Enter key or click the OK button. 
 
♦  For Windows 2000 and XP, please click the Start button and 
Run. In the Open field within the Run dialog box, type in 
cmd. Press the Enter key or click the OK button. 
 
B.  In the Command Prompt, type ping 192.168.168.1 and press the 
Enter key. 
♦  If you get a reply, the computer is communicating with the 
router. 
 
♦  If you do NOT get a reply, please check the cables and 
ensure that the settings are correct before trying again. 
  
C.  In the Command Prompt, type 
ping www.yahoo.com
 and press 
the Enter key. 
♦  Obtaining a reply means that you are connected to the 
Internet. 
 
♦  Otherwise, you may want to ping another known host.  
 
Getting no reply from any of the other hosts that you have tried, 
suggests that your connection may be having problems.