Valcom VIP-800 User Manual

7

When trouble is reported, verify power is being supplied
to the unit and there are no broken connections.
Check voltages for proper polarity to the one-way
amplified speakers.  Table 1 identifies symptoms of
some possible problems with solutions.  If a spare unit is
available, substitute a spare unit for the suspected
defective unit.

Assistance in troubleshooting is available from the factory.
Call  (540) 563-2000 and ask for Technical Support, or
call (540) 767-1555 for Valcom 24-hour Faxback System
or via email at 

support@voip.valcom.com

.

1.  No output to speakers 

A.  Check for the presence of au

during a page using a test set
information. 

B. 

Check the DC voltage at the ou

2.  No music output 

A.  Using a test set, check for mu
B.  Check that speakers are conn

 

Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use and service for a
period of one year from the date of shipment.  The obligation under this warranty shall be limited to the replacement, repair or refund of
any such defective device within the warranty period, provided that:

1.

inspection by Valcom, Inc. indicates the validity of the claim;

2.

the defect is not the result of damage, misuse or negligence after the original shipment;

3.

the product has not been altered in any way or repaired by others and that factory sealed units are unopened (A service charge
plus parts and labor will be applied to units defaced or physically damaged);

4.

freight charges for the return of products to Valcom are prepaid;

5.

all units ‘out of warranty’ are subject to a service charge.  The service charge will cover minor repairs (Major repairs will be
subject to additional charges for parts and labor).

This warranty specifically excludes damage incurred in shipment.  In the event a product is received in damaged condition, the carrier
should be notified immediately.  Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point.

When requesting assistance, you should include all
available information. It is strongly suggested that you
go to the web site and follow the trouble resolution
procedure at http://voip.valcom.com.

Valcom equipment is not field repairable.  Valcom, Inc.
maintains service facilities in Roanoke, VA.  Should
repairs be necessary, attach a tag to the unit clearly stating
your company name, address, phone number, contact
person and the nature of the problem. Send the unit to: