APC MX28B-1200 User Manual

Revision B 

MX28B-1200   PRODUCT MANUAL 

MX28B-1200/2400 

5

APC warrants the power equipment and components it manufactures or sells against defective 
materials and workmanship for a period of TWO (2) YEARS from the date of shipment. 

If initial physical inspection results in identification of a material or workmanship flaw(s) that 
could impair product performance as defined by APC’s electrical and physical specification in 
effect at the time of shipment, and if this flaw(s) is not due to transportation damage or 
installation abuse, contact APC or call the 24-hour emergency number, (800) 800-4APC, to 
request assistance. 

You will be provided either a) an RMA number with instructions for return of the equipment or 
component(s) to the APC factory service center, FOB destination, freight pre-paid, for 
examination, or b) for non-returnable systems and equipment, notice to wait until an APC 
authorized service representative arrives at the site to inspect the equipment.  Repaired or 
advance replacement modules or circuit components will normally be available within 24 to 48 
hours of receipt of equipment or RMA. 

If, during the warranty period, the supplied equipment is found to be physically or electrically 
faulty due to defective materials or workmanship on the part of APC, the defective product(s) or 
component(s) will be repaired or replaced at the sole option of APC without charge to the user 
for replacement materials or repair labor.  (The procedure outlined above for contacting APC 
must be followed.)  Costs incurred for replacement installation including, but not limited to, 
installation equipment, travel expenses of an APC representative(s), and costs of installation 
material transportation expenses are not the responsibility of APC  Any replacement product(s) 
or component(s) shall only complete the remaining unused portion of the original warranty of 
the replaced product(s) or component(s). 

1.  This warranty applies only to the original US domestic purchaser (user) and is not 

transferable internationally, except with expressed written consent from APC facility in 
Dallas, Texas. 

2.  APC reserves the right to void the warranty if identification marks or serial numbers have 

been removed or tampered with, or the defect is determined to have been caused by misuse, 
neglect, improper installation, environmental conditions, non-authorized repair, alteration, or 
accident. 

3.  This warranty does not cover physical damage due to the acts of nature or man that stress the 

equipment or component(s) beyond design limits and exert undesirable influence aside from 
normal wear and tear. 

4.  APC assumes no responsibility for any work accomplished or expenses incurred except with 

expressed written consent from APC