APC MX28B-2400 User Manual

MX28B-1200   PRODUCT MANUAL 

Revision B 

2 MX28B-1200/2400 

2)  File a damage or shortage report with the carrier that delivered the shipment. 

It is the customer’s responsibility to unpack the power system and equipment received from 
APC and check for concealed damage.  Within 15 days of receipt, check the materials received 
against the detailed packing list to verify that the quantity and condition are complete and 
satisfactory. 

Again, note any damage to the internal packing material and/or material shortages.  If damage or 
shortage is noted, then: 

1)  Request an inspection by the carrier; 

2)  File a concealed damage claim; and/or 

3)  File a material shortage claim with your APC representative. 

DELAY IN NOTIFYING THE CARRIER MAY RESULT IN LOSS OF RIGHT TO 
REIMBURSEMENT FOR DAMAGES OR LOSS. 
If you are unsure about the appearance of a part while conducting the materials inventory and 
inspection, refer to the manual or contact the Customer Service Department of APC 

Should equipment be damaged and require return to APC for repair, the APC service 
representative will provide instructions along with a valid returned material authorization 
(RMA) number to facilitate return of the damaged goods to the APC repair center. 

It is important that the steps outlined in Section 1.3.2 and Section 1.3.3 above are followed 
carefully.  Your APC representative will assist you, if required, in obtaining proper disposition 
of an initial delivery return issue; however, a valid RMA number must be obtained before 
returning any equipment to APC.