Talkswitch 48-CA/CVA User Manual

Figure 87:  View auto attendant time usage

2.4.2.3 Select routing options for each auto attendant

The caller can select the single-digit options 0, 1, 2, 3, 4 or 5. 

If the caller selects 0 then: 
The 0 option is used to direct callers to a receptionist. You may want to 
configure this option to ring a local extension. For an After Hours auto 
attendant, use this option to forward calls to a remote extension for 
emergency purposes or direct callers to a voice mailbox. 

If the caller selects 1, 2, 3, 4 or 5 then:
TalkSwitch can perform one of several actions in the table below at the 
selected auto attendant.  
 

  

perform no action

If you don’t want to use a particular option, 
set it to perform no action.

go to voice mailbox 

You can configure any single-digit option to 
send a caller immediately to voicemail. Select 
the appropriate mailbox. 

go to local extension 

You can provide a single-digit option to ring 
a particular extension.

go to remote ext.

You can provide a single-digit option to ring 
a particular remote extension.

go to VoIP location

Select a VoIP location in the 250-299 range and 
TalkSwitch will forward the call automatically 
to the specified VoIP location.

To view the amount of time used by all 
auto attendants, go to the main menu: 
Tools -> Memory Usage -> Auto 
Attendant. 
You may have unused auto attendant 
messages. If you delete them, you can free 
up memory.