Toshiba 255 User Manual

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1 TROUBLESHOOTING FOR THE HARDWARE
38    Clearing a Paper Jam
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Clearing paper jams caused by a wrong paper size setting
Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size 
registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on 
control panel for drawer N” or “Check paper size setting on control panel for Bypass” appears on the touch panel.
In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below. 
During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the 
following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly 
registered.
Troubleshooting differs depending on how the paper jam has occurred:
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Jam when making copies or prints (using a drawer)
6
Connect the finisher to the equipment.
Move the finisher slowly toward the equipment, placing both of your 
hands on the front and the back of the finisher.
1
Press the [POWER] button on the control panel until a 
sound is heard.
“Shutdown in progress” appears on the menu. After a while, the power 
of the equipment is turned OFF.