TROY Group 4515 User Manual

 

 

Font Card Kit User’s Guide -- Document #50-70407-003  Rev. A

 

4-1

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

The following troubleshooting table provides solutions to the most common MICR printing problems. Some of 
the messages may not apply to your TROY Security Printing Solution.  Visually inspect your MICR documents 
using the TROY MICR Document Template where appropriate. 
 

 

NOTE: This table does not cover all of the ANSI and banking specifications that MICR-encoded documents must 
meet.  Refer to the TROY MICR Basics Handbook for more information on MICR specifications and check design. 

 
Incorrect data in MICR line (account 
#, bank #, etc.). 
 

 
Error typing in the account #, etc. 

 
Re-enter the correct data. 

 
Incorrect format of fields in MICR line 
(according to your bank’s 
specifications). 

 
Error typing in the field information. 

 
Re-enter the correct data.  Ask your 
bank for its specification sheet or copy 
the field format from your old checks, 
including any spaces. 
 

 
Vertical streaking or smearing 
throughout document. 
 

 
Problem with the Hewlett-Packard 
printer or TROY MICR toner cartridge.

 
Refer to the troubleshooting section in 
the printer user’s manual. 
 

 
Horizontal streaking in MICR clear 
band during document processing. 
 

 
Problem with the reader/sorter 
machine. 

 
The reader/sorter machine must be 
cleaned and checked or adjusted.