TROY Group and 9000 User Manual

 

 

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001  Rev. G

 

4-7

 

 
Your bank reports a high reject rate 
when processing your TROY MICR-
printed documents. 
 
NOTE: This section covers conditions 
not addressed above.  You should 
also investigate all of the items 
described above as possible causes 
of bank rejects as well as the other 
ANSI MICR specifications not 
covered in this table. 

 
A Non-TROY MICR toner was used. 
 
 
 
The bank-of-deposit made a typing or 
imprinting error when they encoded 
the check AMOUNT onto the right 
end of the MICR line. 
 
 
 
Your MICR paper is out of 
specification so that your documents 
tend to jam or tear inside bank 
processing equipment. 
 
 
 
Documents were folded, spindled, or 
otherwise roughly handled before 
they reached the bank-of-deposit. 
 
Your bank’s reader/sorter equipment 
is out of adjustment. 

 
Print test documents using TROY 
MICR toner or consult the non-TROY 
manufacturer for assistance. 
 
Ask your bank or one of the document 
testing facilities in the list following this 
table to determine if the MICR line 
error is in the TROY MICR-printed 
portion of the bank-encoded portion 
(many errors are bank induced). 
 
Observe the condition of your 
processed checks.  Refer to this guide 
for information on TROY and ANSI 
MICR paper specifications.  Your 
paper vendor or bank may also provide 
assistance. 
 
Consider sturdier MICR paper or 
improved check-handling processes 
with your regular recipients. 
 
Ask your bank for assistance in 
determining the cause of your rejects.