TROY Group TROY200 Series User Manual

 

 

Document #40181-120  Rev. A 

 

  If you are using TCP/IP, make sure that your computer and the print server are on the same IP 

segment or can reach each other with a PING command from the host. The IP address you assign 
to the print server must be on the same logical network as your host computers (e.g., if your 
computer has an IP address of 192.189.207.3, the print server should have an IP of 
192.189.207.x, where x is an integer between 1 and 254), or you must properly configure your 
router address to work with the print server. 

  If your print server is set to Auto or DHCP for obtaining an IP address, it is possible that the print 

server’s IP address can change.  Either configure your DHCP server to give the print server a 
permanent lease, or configure the print server to be on a STATIC address outside the scope of 
DHCP addresses. 

  The problem may be the result of mismatched or duplicate IP addresses.  Verify that the IP 

address is correctly loaded into the TROY print server (via the self-test page or through the 
remote console) and make sure that no other nodes on the network have this address (duplicate 
addresses are the biggest cause of TCP/IP printing problems).  If the address is not correct, then 
verify that the loading procedure was properly executed. 

  Also verify that the host computer and the print server are either on the same subnet (for example, 

if the print server has a subnet mask of 255.255.255.0, the host must have the same subnet mask) 
or that the router is properly configured to pass data between the two devices. 

  If the wrong IP address is loaded, check your network for file servers that have DHCP, BOOTP, 

or rarp enabled, and make sure that these file servers are not set up to load IP addresses into the 
print server.