TROY Group TROY200 Series User Manual

 

 

Document #40181-120  Rev. A 

 

If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps 
below: 

 

1.  Contact the TROY Technical Support group at (304) 232-0899 to request a Return Goods 

Authorization (RGA) number (for North and South American customers), or call +49-7032-9454-21 
(for European customers) and request a Return Material Authorization (RMA) number. 

2.  Be prepared with the serial number of the unit you are returning.  You will be asked for the serial 

number to verify warranty coverage. 

 
Please record these serial numbers in the space provided below for future reference. 
 

 

 

Print Server Model #: ________________________________ 

 

Print Server S/N: ____________________________________ 

 
Make sure that you write the RMA or RGA number on the outside of the shipping container you use to 
return the product.  Please ship the defective product(s) to the appropriate address below: 
 

North and South America: 

  Europe: 

 

TROY 

Group, 

Inc. 

   TROY 

GmbH 

RGA# 

_________ 

   RMA# 

_________ 

3 

Bryan 

Drive 

    Schwarzwaldstr. 

99 

Wheeling, WV  26003   

 

 

D-71083 Herrenberg, 
Germany 

 

Corporate Headquarters 

 

TROY Group, Inc. 
2331 South Pullman Street 
Santa Ana, CA  92705   USA 
(949) 250-3280 
 

North and South America 

 

U.S. 48 contiguous States: (800) 332-6427 
Canada, Alaska, Hawaii, and South America: +1-304-232-0899 
E-Mail: 

technicalsupport@troygroup.com

 

 
Europe 

 

Phone: +49-7032-9454-21 
E-Mail: 

support@troygroup.de

 

Web:    

http://www.troygroup.de