SATO MB410i User Manual

45

## Contact your nearest service center or dealer.

Vertical stripes 1 The head is dirty

2 The head is defective

1 Clean the head (See Caring for the 

thermal head section in chapter 13 Daily 

Care)

2 Replace the head ##

Characters 

printing diago-

nally

1 The label guide position is 

incorrect

2  The rollers are dirty

1 Reset the label (See the Loading 

Labels section of chapter 4 Preparing for 

First-time Operation).

2 Clean the platen (See Caring for the 

platen/dispenser roller/paper sensor  in 

chapter 13, Daily Care).

Blank (not 

printed)

1 The RS-232C/USB cable 

connection is poor

2 Infrared communication 

error

3 Bluetooth/wireless LAN 

communication error.

4 The DIP switch settings 

are incorrect

5 The head is defective

1 Check the RS232C\USB cable connec-

tions (See section, Operation with an 

RS-232C Cable, chapter 7, or section, 

Operation with a USB Cable, chapter 8.)

2 The distance between the PC and the 

printer should be within  6-8 inches (15-

20 cm.).  In addition, check that the PC 

is within a 30 degree area vertically and 

horizontally (cone shaped) from the cen-

ter of the printer infrared communication 

sensor (See chapter, Operation via Infra-

red Communication).

3 Check all settings.

4 Check the DIP switch settings (See the 

DIP Switch section of chapter 14, Refer-

ence).

5 Replace the head. ##

Print condition Causes

Countermeasure