HP (Hewlett-Packard) 5000 User Manual

Print Quality

6-2

HP DesignJet 5000 Series Printers Service Manual

When faced with a Print Quality problem, use the following 
checklist as a guide in troubleshooting the problem:

1 Problem reproduction

n

Reproduce the problem that the customer is seeing using their 
original settings.

2 Printer configuration:

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Print Mode: Set to "Max. Quality" (in the Printer and in the 
driver).

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Dry time: Set to “Automatic”.

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Select the correct media setting when loading the media.

3 Hardware check list

Firmware Revision

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Check if the latest version of the Firmware is installed. If not 
Install the latest Firmware revision 

Page 9-12.

4 Printheads

Printhead Troubleshooting Process:

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Check the Printhead status in the front-panel.

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If (xxxx)

 is displayed, the faulty Printhead must be 

replaced.

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If the (xxxx)

 is displayed recover the Printhead 

⇒ 

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If you don't have any samples yet, reproduce the original problem 
with the correct Printer settings.

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Print the Diagnostic Print (See Page 6-5) using the exact settings 
and Media that the Customer used when faced with the Print 
Quality problem.

Printhead Alignment and Check:

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Perform the “Printhead Alignment” from the Printer Setup menu 
/ Utilities/Calibrations/Printhead Alignment, using the same 
media with which you were experiencing problems.

5 Media

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Make sure that you use HP or HP-approved media.

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Store media according to its Environmental Specifications.

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Select the correct media type through the Front Panel when 
loading it.