HP (Hewlett-Packard) 5000 User Manual

Troubleshooting

1-19

HP DesignJet 5000 Series Printers Service Manual

1. The Printer does not cut (even when using the Form Feed & Cut 

option in the Front Panel).

In this case it is very likely that the cutter is disabled in the EEROM. 
This can happen whenever the Diagnostic Print is cancelled in the 
middle of the print, or if the Printer was turned OFF in the middle of 
the Diagnostic Print. 

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To re-activate the Cutter, print the Diagnostic Print again and this 
time letting it finish to the end without any interruptions.

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If the Cutter still doesn’t cut after re-printing the Diagnostic 
Print, replace the Cutter Assembly 

2. The Cutter does not cut thick paper (Canvas & Non-HP Media).

As in all DesignJets, the Cutter can only cut media up to a certain 
thickness (such as Heavy Coated or Photo paper). Thicker media or 
special media (such as Canvas) cannot be cut.

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Taking this into consideration, when Canvas is selected on the 
front panel, the cutter is automatically disabled, but there is 
nothing wrong with the cutter. 

3. The Printer hangs while cutting.

The Printer hangs and the Carriage stops if the window is opened 
during the cutting operation. In addition, when pressing any key, the 
Error Code ffff ffff 03450097 may appear on the front panel. 

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Re-boot the Printer and make sure the customer does not open the 
window while the Printer is cutting.