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HP (Hewlett-Packard) 5000 User Manual

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HP Ink Supplies Troubleshooting
3-18
HP DesignJet 5000 Series Printers Service Manual
Printhead Cleaner Errors 
(First Digit = A, B or
 *
)
NOTE
When replacing Printhead Cleaners:
n
Ensure that you have the correct Printhead Cleaner.
n
Ensure that the Printhead Cleaner is the correct color for 
that slot.
n
Ensure that the Printhead Cleaner is the correct orientation.
NOTE
If all 6 Printhead Cleaners present the same error message,
check the following:
n
All Printhead Cleaners installed are  NOT wrong type i.e. 
wrong model, unapproved etc.
n
Replace Printhead Cleaners when Printheads are replaced.
NOTE
The message status for Printhead Cleaners will not change until
the door is closed; there is no sensor detecting removal and
insertion. 
Status Numbers
Printhead Cleaner Error 
Description
Procedure
P
ri
n
thead Cleaner I
n
formatio
n
*
X03 Replace
There is a Printhead Cleaner detection 
failure (you may continue to use the 
Printhead Cleaner)
Try the following:
1. Ensure that genuine HP Printhead 
Cleaners are installed.
2. Reseat the Printhead Cleaner.
3. Check the lens is clean and perform 
Lens Maintenance if required  
9-5.
4. Replace the Printhead Cleaner.
XX05 Replace
The Printhead detects that the 
Printhead Cleaner does not match the 
rest of the ink system already installed.
Ensure that you have replaced the 
Printhead Cleaner together with the 
Printhead. 
Ensure that genuine HP Printhead 
Cleaners are installed.
XX06 Replace 
The Printer detects an incorrect 
Printhead Cleaner