APC AP9290 User Manual

To obtain support for problems with your VCPS:

1. Note the serial number and date of purchase. For a separately shipped 

Management Card, the serial number is on the card itself. For a UPS 
with a pre-installed or embedded card, note the serial number of the 
UPS itself.

2. Contact Customer Support at a phone number listed under APC 

Worldwide Customer Support at the end of this manual. A technician 
will try to help you solve the problem by phone.

3. If you must return the product, the technician will give you a return 

material authorization (RMA) number. If the warranty expired, you will 
be charged for repair or replacement.

4. Pack the unit carefully. The warranty does not cover damage sustained 

in transit. Enclose a letter with your name, address, RMA number and 
daytime phone number; a copy of the sales receipt; and a check as 
payment, if applicable.

5. Mark the RMA number clearly on the outside of the shipping carton.

6. Ship by insured, prepaid carrier to the address provided by the 

Customer Support technician.

The VCPS contains a removable, lithium coin-cell battery. When discarding 
this battery, you must follow local rules for recycling.

The VCPS is sensitive to static electricity. When handling the 
VCPS, touch only the end plate while using one or more of 
these electrostatic-discharge devices (ESDs): wrist straps, 
heel straps, toe straps, or conductive shoes.