Sony XAV-C1 User Guide

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Check that the phone number the program is dialing is correct.

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Check that the software you are using is compatible with the 
computer modem. (All preinstalled programs are compatible.) Call 
the software publisher.

The computer’s modem uses K56flex

TM

 technology/V.90. Many factors 

influence modem connection speed, including telephone line noise or 
compatibility with telephone equipment (such as fax machines or other 
modems). If you think your modem is not connecting properly to other 
PC-based modems, fax machines, or your Internet Service Provider, check 
the following: 

❑

Have your phone company check that your phone line is free from 
any line noise.

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If your problem is fax-related, check that there are no problems with 
the fax machine you are calling and that it is compatible with fax 
modems.

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If you are having a problem connecting with your Internet Service 
Provider, check that the ISP is not experiencing technical problems.

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If you have a second phone line available, try connecting the modem 
to that line.

My mouse does not work
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If you are using an external mouse, check that the mouse is plugged 
into the USB connector. See “Connecting an External USB Mouse” on 
page 38 for details.

I cannot use DV devices and messages appear on the screen
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Check that the DV device is turned on and that the cables are 
properly connected.

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If you are using multiple i.LINK devices, the combination of the 
connected devices may cause unstable operation. In this case, turn off 
the power to all connected devices and disconnect unused devices. 
Check the connection, then turn on the power again.