APC SMC10002U User Manual
Smart-UPS C 1000/1500/2000/3000 VA 120/230 Vac Rack-Mount 2U
12
Battery Replacement
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.
Replace used batteries with APC by Schneider Electric approved batteries. To order a replacement
battery go to the APC by Schneider Electric Web site, www.apc.com.
battery go to the APC by Schneider Electric Web site, www.apc.com.
Transport
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC
Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for
d. Service procedures and returns may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage
sustained in transit is not covered under warranty.
a. Note: When shipping within the United States, or to the United States always
DISCONNECT ONE UPS BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The internal batteries may
remain in the UPS.
Department of Transportation (DOT) and IATA regulations. The internal batteries may
remain in the UPS.
b. Batteries may remain connected in the XBP during shipment. Not all units utilize XLBPs.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
UPS Model
Replacement Battery
SMC1000/1000I-2U
APCRBC124
SMC1500/1500I-2U
APCRBC132
SMC2000I-2U
APCRBC133
SMC3000RMI2U
APCRBC151