Fujitsu V6.00 User Manual

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64
 
 ServerView 
Event 
Manager
Mail forwarding to the service provider
4.5
Mail forwarding to the service provider
The Event Manager allows you to automatically forward alarms to the service 
provider by e-mail.
If mail forwarding to the service provider is activated, the service provider is 
notified by e-mail whenever certain traps occur. The group of traps that trigger 
a mail is defined by the service provider and can only be changed by them.
Activating mail forwarding 
You activate mail forwarding to the service provider in the 
Alarm Rules  – Assign 
Destinations screen by selecting the alarm group
 
Automatic Service Mail
 in this 
screen.
If you click the 
Edit
 button you can make the necessary settings for mail 
forwarding to the service provider in the 
Mail Settings
 window.
The input fields in the 
Mail Settings
 window have the following meanings:
Name
Meaning
Mail To
E-mail address of the Service Center
Cc
The e-mail address to which a copy of the service mail is to 
be sent (optional)
Identnumber
Unique ID number of the server
I
This number must be agreed with the service 
provider.
Name
Name of the server administrator
Phone
Telephone number of the server administrator
E-mail Address 
(optional)
E-mail address to be used by the Service Center for 
feedback (optional).
Country ID 
(optional)
Two-letter ISO code for the country (optional)
(e.g. DE for Germany).
Customer ID 
(optional)
Customer code (optional)
The customer code must be agreed with the provider. 
Table 8: Input fields in the Service Mail Settings window