Fujitsu RX200 S2 User Manual

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Chapter 9  Operation and Maintenance

9.9.2 Contacting Maintenance Support

For "Contact Information", refer to "Start Guide". Before contacting maintenance support, check the 

following.

●

Item

• Model name and product ID of the server

They are described on the label on the server. For the label location, refer to "Start Guide". 

• Hardware configuration (Types and locations of internal options)

• Configuration information (BIOS Setup Utility, SCSI Setup Utility settings)

• OS

• LAN/WAN system configuration

• Phenomena (what happened when doing what, what was displayed, etc.)

• Date/time of occurrence

• Environmental settings of the server

• LED statuses

 Print and fill in the "Configuration Sheet" of the "Configuration Sheets" and the "Accident Sheet".