Lucent Technologies 7101A User Manual
DEFINITY® Enterprise Communications Server Release 7
Console Operations
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
35
Answering Calls for Another Party
4
Backing Up the Console Operator
Your system manager can program your overflow calls to ring to one or more
designated phone.
designated phone.
Example
The marketing department just launched an infomercial about Widget, Inc.’s
self-cleaning bathtubs. Consequently, the phones are “ringing off the hook”. Chris
answers Pat’s overflow calls at his own phone.
self-cleaning bathtubs. Consequently, the phones are “ringing off the hook”. Chris
answers Pat’s overflow calls at his own phone.
Feature Name
Attendant Backup
Procedures
Your system manager programs this information into your console to occur
automatically.
automatically.
Routing Calls Through the Console Operator
Your system manager can designate up to 50 listed directory numbers to come
directly to you.
directly to you.
Example
Widgets, Inc. president Randy Foxworthy wants Pat to screen all calls for him.
Kelly Ratliffe, system manager, programs all of Randy’s calls to come directly to
Pat. When a salesman calls, Pat takes a message. When Randy’s wife calls, Pat
sends the call through to Randy.
Kelly Ratliffe, system manager, programs all of Randy’s calls to come directly to
Pat. When a salesman calls, Pat takes a message. When Randy’s wife calls, Pat
sends the call through to Randy.
Feature Name
Multiple Listed Directory Numbers
Procedures
Your system manager programs this information into your console to occur
automatically.
automatically.
Covering Calls from the Console
Your system manager designates unanswered calls to specified phones to ring
through to you.
through to you.