Lucent Technologies 7101A User Manual

Issue 4

June 1999

Using the Features 

43

Assisting Callers with Special Tools 

3. Press the 

SPLIT

 button.

4. Press the 

HOLD

 button.

Unanswered pages return to you for further assistance. If the allotted time for 
paging announcements expires during the page, the call disconnects and you hear 
an intercept tone (alternating high-low, siren-like tone or fast busy tone).

This section covers features that allow you to provide special assistance to callers. 
It includes ways to hold callers on the line, interrupt an existing call, override 
existing features designed to block incoming calls, assist callers who need to 
reach a series of system users, or manage emergency calls.

When you transfer a call to a busy line, the call returns to the console until the 
busy line becomes available. When the busy line becomes available, the call 
automatically rings through. If the line does not become available, the call rings 
back to you for further attention.

A customer, John Steele, places a call to customer service representative Leah 
Hoffguard. Leah is serving another client, but hears a beep in her ear indicating 
that she just received an incoming call. Pat notifies the caller that Leah’s line is 
busy. Leah brings her current call to closure and John’s call automatically rings 
through to her extension.

Attendant Call Waiting

To notify callers that the party they called is busy:

1. Press the 

SPLIT

 

button

. 

The called party hears a call-waiting ringback tone.

2. Inform the caller that the called extension is busy, and that their call is 

waiting to be answered.

3. Press the 

RELEASE

 button

.