Lucent Technologies 2500 User Manual

Issue 4

June 1999

Using the Features 

31

Handling Multiple-Party Calls 

Your console automatically places a call on hold when you answer another call.

Widgets, Inc. is conducting an infomercial on their self-cleaning bathtubs. Pat’s 
console is unusually busy. So, the system manager, Kelly Ratliffe, programs Pat’s 
console to place calls on hold automatically when Pat answers another call. Pat 
answers the first incoming call and asks the party to hold. Then she presses the 

CALL APPEARANCE

 button for the next incoming call, placing the first caller on 

hold.

Hold-Automatic

Your system manager programs hold-automatic to work on all consoles in your 
system.

This section covers features associated with connecting 2 to 5 callers on one call. 
It includes connecting callers, parking callers, locking the console operator out of 
multi-party calls, accessing operators from a conference call, and paging system 
users to add them to an existing conference call.

You can connect up to five callers on a single call.

Two bathtub distributors want identical contract upgrades with Widgets, Inc. 
Company president Randy Foxworthy commissions Pat to set up a conference call 
with him, two sales representatives, and the two distributors. Pat uses the 
procedures listed below to connect all five callers.

Attendant Conference