Lucent Technologies 2500 User Manual

Issue 4

June 1999

Using the Features 

51

Managing Outside Lines 

In an effort to increase their profit margins, Widgets, Inc. institutes a controlled 
long-distance calling plan. Only three customer service representatives may use 
long distance service and they may only call Widget, Inc. distributors. Pat screens 
all outgoing customer service calls and when appropriate dials the long-distance 
numbers for the representatives.

Attendant Control of Trunk Group Access

Your system manager programs this information into your console to occur 
automatically. When a controlled trunk group access call occurs, the display 
provides you with the following information:

■

The name of the calling line (a=)

■

The calling party’s name (Linda Wagner)

■

The type of outside line that the calling party tried to access (Local)

■

The type of call purpose in use (tc = you have control of outside lines for 
this call)

This feature provides call information about outside calls. This information 
appears on your display. When parties on the other end of the call do not have this 
feature, or faulty transmission causes information to be lost, information may not 
appear as you expect.

With this feature, the following information appears on your display:

■

Calling party’s number

The full number, including the area code, of the calling party

■

Calling party’s name

The name associated with the calling party’s phone

■

Called party’s number

The full number, including the area code, of the called party

■

Called party’s name

The name associated with the called party’s number

a= LINDA WAGNER 

LOCAL

 tc