Perle Systems SCS8C DC User Manual
Troubleshooting the USB Modem 451
Modem not connecting to the network.
“No USB modem device detected. Please connect a USB modem to one
of the USB ports.”
of the USB ports.”
Action:
The software is not detecting a USB modem in the USB port. If one is inserted, please make
sure that it is properly seated in the USB connector.
sure that it is properly seated in the USB connector.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
Product: product name
Vendor id: id
Stor. Prod Id: id
“USB modem detected and appears to be in storage mode.”
Action:
None. This is displayed prior to initializing the USB modem. Wait a couple of seconds and
issue this command again.
issue this command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
Product: product name
Vendor id: id
Stor. Prod Id: id
“Attempting to flip USB modem into modem mode.”
Action:
None. The IOLAN is attempting to initialize the USB modem.. Wait a minute and issue this
command again.
command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Yes
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Yes
“Attempting to flip USB modem into modem mode using USB mode switch configuration”
Action:
None. The IOLAN is attempting to initialize the USB modem.. Wait a minute and issue this
command again.
command again.
Output:
Manufacturer: manufacturer name
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Yes
Product: product name
Vendor id: id
Stor. Prod Id: id
In database?: Yes
“Failed to initialize USB modem. Please try another USB modem device or contact Perle
customer support with the device information above.”
customer support with the device information above.”