Wacom DTK-2200 User Manual

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Can I use older Wacom input tools with Cintiq?

Pens and accessories are generally specific to the product model they come with, so they may not be 
interchangeable.  Visit the Wacom web site for your region and check the Customer Care Knowledge 
Base for details.

The installer is asking for a password.  What is the password?

The computer is looking for a password that is either your personal password or the administrative 
password to log into the computer.  If your personal password does not work and you are in a business 
environment you will need to ask the system administrator to install the tablet for you.  The operating 
system requires the user to have administrative access to install a hardware device.

The pen and screen cursor do not line up.  Why?

The interactive pen display needs to be calibrated.  This should be done each time you reinstall the 
tablet driver or delete the Cintiq preference file.  See 

.

How do I reset my Cintiq preferences to the default settings?

See 

Can I delete all Cintiq preferences at one time?

Yes.  See 

.

What is the best way to clean Cintiq?

See 

.

How do I change the nib (tip) of my pen?

See 

.

Where can I obtain spare parts and accessories?

See 

.

How do I find the product model and serial number?

These are labeled on the back of the Cintiq interactive pen display.  The model number is typically 
located above the bar code, and the serial number just below the barcode.  The model number and 
serial number is needed for all Customer Care support requests.