Earthquake Sound AWS-502 User Manual

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•  Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper

Earthquake  warrants  the  original  purchaser  that  all  Factory  Sealed  New  Audio 

   use of cleaning material.

Products  to be free from defects in material and workmanship, under normal and proper use, 

•  Burnt tracers on PCB. 

for a period of five (5) years from the date of purchase (as shown on the 

original bill of sale 

•  Product/part damaged due to poor packaging or abusive shipping conditions.

with serial number affixed/written on it). The five (5) year warranty period is valid only if an 

•  Subsequent damage to other products.

authorized   Earthquake dealer properly installs the product, and the warranty registration 
card is properly filled out and sent to Earthquake Sound Corporation. If a non-authorized party 

 warranty claim will not be valid if the warranty registration card is not properly filled 

installs the product a ninety (90) day warranty period will be applied.

& returned to Earthquake with a copy of the sales invoice. Warranty card is located 

A

on the last page of this manual.

•  First year: Earthquake pays for labor, parts, and ground freight (only in US mainland,

To receive product/s service, contact Earthquake service department at (510) 

   not including Alaska and Hawaii).

732-1000  and  request  an  RMA  number  (Return  Material  Authorization),  items  shipped 

•  Second year: Earthquake pays for labor and parts only, customer must pay freight both

without  a  valid  RMA  number  will  be  refused.  Make  sure  you  provide  us  with  your 

   ways. 

complete/correct  shipping  address,  a  valid  phone  number,  and  a  brief  description  of  the 

•  Third, fourth & fifth year: Earthquake pays labor only. Customer must pay for parts

problem you are experiencing with the product. In most cases, our technicians might be able 

   and freight both ways.

to resolve the problem over the phone, thus eliminating the need to ship the product.

Products (sent for repair) that are tested by Earthquake technicians and deemed to 

Product/s  must  be  packaged  in  its  original  protective  box(s)  to  minimize 

have no problem(s) will not be covered by the five (5) year limited warranty. Customer will be 

transport damage. Shipper claims regarding items damaged in transit must be presented to 

charged a minimum of one (1) hour of labor (ongoing rates) plus shipping charges back to 

carrier.  Earthquake  Sound  Corporation  reserves  the  right  to  refuse  product  improperly 

customer.

packed. Original bill of sale must accompany product returned for service. We encourage you 
to include with the package a written description of the problem. Ship product to: Earthquake 

Sound  Corp.  2727  Mc  Cone Avenue,  Hayward,  CA  94545.  Ph  (510)  732-1000.  You  are 

responsible for the cost of shipping the product to Earthquake Sound Corporation. 

 
•  Defective products/parts have not been altered or repaired by other than an Earthquake

   factory approved technician. Products/parts are not subjected to negligence, misuse,

All disputes - between clients and Earthquake Sound Corporation - resulting 

   improper use, or accident, damaged by improper line voltage, used with incompatible

from  the  five  (5)  years  limited  warranty  policy  must  be  resolved  according  to  the  laws  & 

   products, or have its serial number or any part of it altered, defaced or removed, or have

regulations of the county of Alameda -California.

   been used in any way that is contrary to Earthquake's written instructions. 

Warranty does not cover products that have been modified or abused. Including 

but not limited to the following:
•  Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of
   improper use of cleaning materials/methods.
•  Bent speaker frame, broken speaker connectors, holes in speaker cone, surround &
   dust cap, burnt speaker voice coil.
•  Fading, deterioration of speaker components & finish due to improper exposure to
   elements.

SERIAL NUMBER

Please keep this warranty information in a 
safe  place.  Also  we  recommended  that 
you place or write your serial number here 
for future reference if necessary.