Homesmart Appliance SRS-LYNC-M-DUAL User Manual
CHAPTER 7
TROUBLESHOOTING YOUR ROOM SYSTEM
TROUBLESHOOTING YOUR ROOM SYSTEM
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smarttech.com/kb/170450
Power light
Console status
Issues
Solutions
Solid green
Receiving power and
connected to the Lync
appliance
connected to the Lync
appliance
The screen is blank.
The console screen appears
on the interactive flat panel
rather than on the console.
on the interactive flat panel
rather than on the console.
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Follow the instructions on page 28
to correctly configure the room
system software.
to correctly configure the room
system software.
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Ensure that the cable from the
HDMI1 receptacle on the Lync
appliance is connected to the
console.
HDMI1 receptacle on the Lync
appliance is connected to the
console.
There’s no touch control.
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Use SMART Board Diagnostics,
which is available from
SMART Settings (see page 85), to
troubleshoot the issue.
which is available from
SMART Settings (see page 85), to
troubleshoot the issue.
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Resolving issues with the camera
Use the following table to resolve issues with your room system’s camera.
Lights
Camera status
Issues
Solutions
Video capture:
Off
Off
Service:
Off
Off
Not receiving power
The camera should be
receiving power but isn’t.
receiving power but isn’t.
Ensure that the camera is
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
connected as shown in the
installation instructions
(see page 9) and that the room
system is turned on.
Video capture:
Off
Off
Service light:
Flashing amber
Flashing amber
Updating firmware
The service light continues
flashing amber for more
than five minutes.
flashing amber for more
than five minutes.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
cable from the camera and then
connect it again after a few
seconds.
Video capture:
Off
Off
Service light:
Flashing red
Flashing red
Hardware error
The camera’s video output
doesn’t appear.
doesn’t appear.
Temporarily disconnect the power
cable from the camera and then
connect it again after a few
seconds.
cable from the camera and then
connect it again after a few
seconds.
Video capture:
Off
Off
Service light:
Solid red
Solid red
Hardware error (the
USB cable isn’t
properly connected)
USB cable isn’t
properly connected)
The camera’s video output
doesn’t appear.
doesn’t appear.
Ensure the USB cable from the
camera is connected to the Lync
appliance.
camera is connected to the Lync
appliance.
Video capture:
Red
Red
Service light:
Green
Green
On but not capturing
video
video
The camera’s video output
doesn’t appear even though
it should.
doesn’t appear even though
it should.
Perform a room system test (see
page 82).
page 82).