Keurig KB31 User Manual
16
SECTION 6
Troubleshooting
Brewer does not have power
BREW Button flashes on red too long
Add Water Indicator does not flash blue
Brewer will not brew
SITUATION
SOLUTION
Make sure the Power Button is pressed. The Add Water Indicator should flash blue
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after pushing the Power Button. Note that the Power Button does not illuminate.
During normal operation, the Brewer will shut off when it is idle for longer than 90
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seconds. Just press the Power Button to restart.
Plug Brewer into an independent outlet.
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Check to be sure that Brewer is plugged in securely.
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Plug into a different outlet.
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Reset your home circuit breaker, if necessary.
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If the Brewer still does not operate, contact Customer Service.
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• Under normal operation, the BREW Button will flash red when the Brewer is heating and
will turn solid red when brewing. If the BREW Button flashes red longer than 3 minutes,
contact Customer Service.
contact Customer Service.
• If the Add Water Indicator does not flash blue, make sure the Brewer has power (see above).
Water may be in the Cold Water Reservoir and Brewer. First, try raising the Brewer Handle to
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drain all water from the Cold Water Reservoir into the Brewer. If the light still does not flash,
power off and place a mug on the Drip Tray. Hold down the BREW Button and continue to
hold down until all the water is dispensed into the mug.
power off and place a mug on the Drip Tray. Hold down the BREW Button and continue to
hold down until all the water is dispensed into the mug.
If the Brewer still does not operate, contact Customer Service.
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• Make sure the Brewer has power (see above).
If using reverse osmosis or distilled water, the Brewer may not operate correctly. See page 14 for
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emptying the Internal Hot Water Tank and then use filtered or bottled water.
Press the Power Button. If the Add Water Indicator flashes blue, add water and attempt
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to brew. If the Brewer loses power during the brew process, the Brewer may need to be
re-set when power is restored. To re-set, simply lift and lower the Brewer Handle.
re-set when power is restored. To re-set, simply lift and lower the Brewer Handle.
Check that the minimum water level of 6 ounces has been poured into the Cold Water Reservoir.
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