Hearth & Home Technologies FI36SL User Manual

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33734 Rev J 

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With proper installation and maintenance, your new decorative gas appliance should provide years of trouble-free service.

If you do experience a problem, refer to the troubleshooting guide below. This guide will assist you or a qualified service

technician in the diagnosis of problems and the corrective action to be taken.

1 Pilot sparks, but will not light

after repeated attempts. 

a. Main gas shutoff valve closed. Make sure that the shutoff valve located on the

incoming gas line is open.

b. Air in the gas line.

Bleed air out of the gas line. Retest for gas leaks

after bleeding.

c. Pilot orifice is plugged, not

allowing gas to flow.

This repair requires tools and some degree of

experience. Call a qualified service technician.

d. Misaligned electrode.

Check spark gap; spark should be extending

approximately 1/8” to the pilot hood. Adjust gap to

give proper spark. Remove hands from electrode

before attempting to spark.

e. No gas supply to the appliance. Check plumbing to ensure the appliance has been

hooked up to the gas supply line. 

The propane tank is empty.

f. Ground wire loose.

Check that the black ground wire from the ignition

control box is securely attached to the ground.

g. Weak batteries.

Replace with two new “D” sized batteries.

2 Pilot lights, but will not stay lit.  a. Weak pilot flame.

Pilot flame must engulf the flame sensor. Clean and/

or adjust pilot for maximum flame impingement on

flame sensor.

b. Loose wire connection

Check for loose wires from the pilot to the ignition

control box.

c. Faulty flame sensor.

Check the wire connection into the ignition control

box. If the connection is correct, replace sensor.

3 Pilot does not spark at all.

a. Loose wire connection.

Check for loose wires from On/Off switch to ignition

control and remote control.

b. Remote control.

Make sure the switch located on the front of the

remote control is set to the “Remote” setting.

c. Weak batteries.

Replace with two new “D” sized batteries.