Jenn-Air W10310149A User Manual

■

Are the air vents blocked in either compartment? This 
obstructs cold air movement between the compartments. 
Remove any objects from in front of the air vents. See 
“Ensuring Proper Air Circulation” for the location of air vents.

■

Are the drawers opened often? The refrigerator drawers will 
warm when this occurs. Keep the refrigerator drawers cool by 
getting all items out at one time, keeping food organized, and 
closing the door as soon as possible.

■

Has a large amount of food just been added to the 
refrigerator drawers? Adding a large amount of food warms 
the refrigerator drawers. It can take several hours for the 
refrigerator drawers to return to the normal temperature.

■

Are the controls set correctly for the surrounding 
conditions? See “Using the Controls.” 

■

Are the refrigerator drawers not cooling? Turn them off 
then on again to reset. See “Using the Controls.” If this does 
not correct the problem, call for service.

■

Are the air vents blocked in the refrigerator drawers? 
Remove any objects from in front of the air vents. See 
“Ensuring Proper Air Circulation” for the location of air vents.

■

Are the drawers opened often? Avoid humidity buildup by 
getting all items out at one time, keeping food organized, and 
closing the drawer as soon as possible. 

■

Is the room humid? It is normal for moisture to build up 
inside the refrigerator drawers when the room air is humid.

■

Is the food packaged correctly? Check that all food is 
securely wrapped. Dry damp food containers before placing in 
the refrigerator drawers.

■

Are the controls set correctly for the surrounding 
conditions? See “Using the Controls.” 

■

 Are food packages blocking the drawer open? Rearrange 
containers so that they fit more tightly and take up less space.

■

Are the gaskets dirty or sticky? Clean gaskets and the 
surface that they touch. Rub a thin coat of paraffin wax on the 
gaskets following cleaning.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If you 
still need help, follow the instructions below. 
When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
only use factory specified replacement parts. Factory specified 
replacement parts will fit right and work right because they are 
made with the same precision used to build every new Jenn-Air

 

appliance.
To locate factory specified parts in your area, call us or your 
nearest designated service center.

Call the Jenn-Air Customer eXperience Center 
toll free: 1-800-688-1100.
Our consultants provide assistance with:

■

Features and specifications on our full line of appliances.

■

Installation information.

■

Use and maintenance procedures.

■

Accessory and repair parts sales.

■

Specialized customer assistance (Spanish speaking, hearing 
impaired, limited vision, etc.).

■

Referrals to local dealers, repair parts distributors, and service 
companies. Jenn-Air designated service technicians are 
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.

To locate the Jenn-Air designated service company in your 
area, you can also look in your telephone directory Yellow 
Pages.

If you need further assistance, you can write to Jenn-Air with any 
questions or concerns at:

Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.