KitchenAid W10162462A User Manual

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Is the freezer door closed completely? 

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Is the ice bin installed correctly?

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Is there ice in the bin? 

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Has the ice frozen in the ice bin? 

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Is ice stuck in the delivery chute? 

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Has the wrong ice been added to the bin? Use only cubes 
produced by the current ice maker. 

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Has the ice melted around the auger (metal spiral) in the 
ice bin? Empty the ice container. Use warm water to melt the 
ice if necessary.

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Is the ice dispenser stalling while dispensing “crushed” 
ice? Change the ice button from “crushed” to “cubed.” If 
cubed ice dispenses correctly, depress the button for 
“crushed” ice and begin dispensing again. 

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Has the dispenser lever been held in too long? Ice will stop 
dispensing when the arm is held in too long. Wait 3 minutes 
for dispenser motor to reset before using again.

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Is the freezer door closed completely?

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Is the water shutoff valve not turned on, incorrectly installed or 
clogged? 

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Is the water line connected at the source? 

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Is there a kink in the home water source line? 

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Has the water system not filled? The water system needs to 
be filled the first time it is used.

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Is the refrigerator connected to a cold water line with 
water pressure of at least 30 psi (207 kPa)? The water 
pressure to the home determines the flow from the dispenser. 

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Is there a water filter installed on the refrigerator? The filter 
may be clogged or incorrectly installed.

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Is a reverse osmosis water filtration system connected to 
your cold water supply? See “Water Supply Requirements” 
in the Installation Instructions. 

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Is the glass not being held under the dispenser long enough? 

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Has the water system been flushed since installation or 
changing filters? 

NOTE: Water from the dispenser is chilled to only 50°F (10°C).

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Has the refrigerator been newly installed or a large 
amount of water recently dispensed? Allow 24 hours for the 
refrigerator to cool completely.

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Has water not been recently dispensed? The first glass of 
water may not be cool. Discard the first glass of water.

To order replacement filters, call 1-800-442-9991 and ask for the 
appropriate part number listed below or contact your authorized 
KitchenAid dealer. In Canada, call 1-800-807-6777.
Stainless Steel Cleaner and Polish: 
Order Part #4396920
Standard Filter: 
Order Part #4396711 (T1RFWB2)