KitchenAid KBFA20ERSS01 User Manual

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Are the air vents blocked in either compartment? This 
prevents cold air movement between the compartments. 
Move objects away from the air vents. See “Ensuring Proper 
Air Circulation” for air vent locations.

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Are the door(s) opened often? The refrigerator will warm 
when this occurs. Keep the refrigerator cool by getting all 
items out at one time, keeping food organized, and closing 
the door as soon as possible.

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Has a large amount of food just been added to the 
refrigerator or freezer? Adding a large amount of food 
warms the refrigerator. It can take several hours for the 
refrigerator to return to the normal temperature.

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Are the controls set correctly for the surrounding 
conditions? See “Using the Control(s),” depending on your 
model.

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Are the air vents blocked in the refrigerator? Remove any 
objects from in front of the air vents. See “Ensuring Proper Air 
Circulation” for air vent locations.

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Are the door(s) opened often? Avoid humidity buildup by 
getting all items out at one time, keeping food organized, and 
closing the door as soon as possible.

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Is the room humid? It is normal for moisture to build up 
inside the refrigerator when the room air is humid.

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Is the food packaged correctly? Check that all food is 
securely wrapped. Wipe off damp food containers before 
placing them in the refrigerator.

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Is the control set correctly for the surrounding 
conditions? See “Using the Control(s),” depending on your 
model.

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Was a self-defrost cycle completed? It is normal for 
droplets to form after the refrigerator self-defrosts.

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Are the gaskets dirty or sticky? Clean gaskets and the 
surface that they touch. Rub a thin coat of paraffin wax on the 
gaskets following cleaning.

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Are food packages blocking the door open? Rearrange 
containers so that they fit more tightly.

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Is the ice bin out of position? Push the ice bin in all the way.

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Are the crisper cover, pans, shelves, bins, or baskets out 
of position? Put these items into their correct positions. See  
“Refrigerator Features” for more information.

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Are the gaskets sticking? Clean gaskets and the surface 
that they touch. Rub a thin coat of paraffin wax on the 
gaskets following cleaning.

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Does the refrigerator wobble or seem unstable? Level the 
refrigerator. See “Adjust the Doors.”

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Were the doors removed during product installation and 
not properly replaced? Remove and replace the doors 
according to “Refrigerator Doors,” or call a qualified service 
technician.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below. 

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
only use factory specified parts. Factory specified parts will fit 
right and work right because they are made with the same 
precision used to build every new KitchenAid

®

 

appliance.

To locate factory specified parts in your area, call us or your 
nearest designated service center.

Call the KitchenAid Customer eXperience Center 
toll free: 1-800-422-1230.

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Features and specifications on our full line of appliances.

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Installation information.

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Use and maintenance procedures.

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Accessory and repair parts sales.

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Specialized customer assistance (Spanish speaking, hearing 
impaired, limited vision, etc.).

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Referrals to local dealers, repair parts distributors, and 
service companies. KitchenAid designated service 
technicians are trained to fulfill the product warranty and 
provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your 
area, you can also look in your telephone directory Yellow 
Pages.

If you need further assistance, you can write to KitchenAid with 
any questions or concerns at:

KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.