U-Line 2175R User Manual

The serial number is divided into four segments. A typical serial 
number is 0914997-11-0005.

The first two digits of the first segment, 09, represents the year the 
unit was made.

The next four/five digits of the first segment, 14997, represent the 
shop order number. Order number 14997 is assigned for the Model 
CLRCO2175B-40 units.

The next two digit segment, 12, represents the month the unit was 
made.

The last four digit segment, XXXX, is a factory internal control 
number used at U-Line Corporation.

You can use any form you would normally use to bill your customer 
(your own computer generated form, Narda, USA, etc.). Claims can 
also be filed on-line at
www.u-lineservice.com.

The model and serial number MUST be on the claims. Claims will 
not be paid without a model and serial number.

If you used a part in your repair, you MUST put the part number, the 
invoice number and where the part came from. Claims will be 
returned without this information.

If you work on more than one unit per service call please submit a 
separate claim for each unit.

We track all defects through warranty claims, so please be specific on 
what the repair was. If it is a system leak, please specify where the 
leak was.

Please be sure the claim is legible. If the claim form cannot be read, it 
will be returned, unpaid.

Remember: Door and water level adjustments are 90 day 
warranties only.

If you are changing out a unit please supply the model and 
serial number of both units (the unit being replaced and the 
new unit) and the R.A. number.

Occasionally the customer does not return their warranty cards. In 
this case we use the date the unit was shipped to our distributor for 
a beginning warranty date. This may cause the claim to be rejected 
for a proof of purchase. If you want to check on a purchase date, you 
may contact the U-Line Corporation Customer Assurance 
Department at 1-800-779-2547. This will allow you to get a proof of 
purchase, if needed, before you submit the claim.

At U-Line, parts and labor claims are paid separately. Included in 
labor are freon and recovery charges, all other parts are handled by 
the parts department. We require that some parts be returned to us, 
so we may return them to our vendor. It will be noted on your 
packing list if we require you to return the part. If a part is to be 
returned please include a copy of the packing list and a copy of your 
claim. If the part was purchased at one of our part distributors, you 
must handle the part warranty with that company. For labor payment 
please send a readable copy of your claim to U-Line Corporation, 
P.O. Box 245040, Milwaukee WI, 53224-9540, or fax it to 414-354-
5696. Claims can also be filed on-line at www.u-lineservice.com.

Proof of Purchase and/or Proof of Install is an important part of the 
warranty claim process. Sometimes it is difficult to obtain a proper 
Proof of Purchase/Proof of Install for a number of different reasons:

• The customer does not have a copy (only the original).
• The customer has only their copy of the final Walk Through or 

sign-off of new construction.

• Other valid reasons that prevent your technician from leaving the 

job site with a suitable Proof of Purchase/ Proof of Install.

We understand the problem and have modified our Proof of Purchase 
policy to help you in these situations.

Effective immediately, if a copy of the Proof of Purchase/Proof of 
Install is not available at the site, the technician should record the 
following information on the Labor Invoice:

• The name of the selling Dealer
• The date of purchase/installation
• The Order or Invoice number (if available)
• The type of document they saw, i.e. Store Receipt, Closing Papers, 

Sign-Off of Building Permit, Final Walk Through, etc.

If we have this information on the Labor Invoice, and we have the 
other information that is needed (correct Serial Number, type of 
repair, time spent on repairs, parts used in the repair, 
invoice number for the part, etc.), we will be able to process the 
invoice for you in a timely manner.

Year

Month

Factory Internal

Control Number

Shop

Order

Number