Lucent Technologies 5 User Manual

Features and Applications 

Page 4-1

Features 

Issue 1

June 1997

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This chapter offers descriptions of system features and applications that are 
available to help enhance your system. System features make it possible to 
customize the system to overall business needs, to the requirements of groups 
within your organization, and to the day-to-day job functions of individuals. 
Applications provide special functions for specific business needs and work 
hand-in-hand with system features.

The goal of this chapter is to help you assess system features and applications 
and decide which are best for your organization’s needs as they change. Although 
features and applications are set up for you at installation, when you add a new 
user to the system, for example, you may want to consult this chapter for an 
overview of the feature- and application-related decisions you need to make.

This section provides an overview of the features only. For detailed information, 
especially about important considerations and feature interactions, refer to the 

Feature Reference.

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While there is some overlap, features can be divided roughly into five categories:

■

User Features. Used at extensions by individuals, including Direct-Line 
Console (DLC) operators or calling supervisors, to make work easier. User 
features include Saved Number Dial, Personal Speed Dial, and Personal 
Directory. 

■

Operator Features. Used by system operators exclusively or primarily for 
rapid call handling and for monitoring extensions. Operator features are 
planned by the system manager.