Lucent Technologies 5 User Manual

Issue 1

June 1997

Putting the System to Work 

Page 5-2

Scenario 1: A Small Office 

5

This scenario describes a private medical practice. The staff includes one 
physician, a nurse, an office manager, a billing clerk, the operator/receptionist, 
and an appointments/payments clerk.

All incoming calls come through the operator/receptionist, who transfers them to 
the appropriate person. A special concern is restricting outgoing calls for phones 
in common areas, for example, the waiting room and physical therapy room.

The office manager also functions as the system manager.

5

This section describes the needs of the staff members and provides a floor plan of 
the office.

 describes the staff member needs. 

 illustrates the layout of 

the office.

Physician

Personal line in her office; if she is not available, the 
appointments/payments clerk should take these calls.

Minimal interruptions when with patients. At these times, the 
operator/receptionist or nurse should take messages; the physician 
must be notified of urgent calls.

Ability to beep the nurse’s station when she needs assistance

Ability to make unrestricted calls from own phone, staff lounge, and 
meeting room

Nurse

Quick dialing of primary local pharmacy numbers

Office Manager 
(System Manager)

Ability to generate reports on system use

As system manager, needs programming privileges and a 
programming console

PC with modem

Fax machine