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Lucent Technologies
5
User Manual
Lucent Technologies 5 User Manual
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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Contents
Page v
■
Adding a QCC Operator Position
6-60
■
Adding Operator Features
6-63
■
Connecting Auxiliary Equipment
6-65
■
Changing Calling Group Assignments
6-68
■
Revising Allowed Lists
6-69
■
Assigning Allowed Lists to Extensions
6-71
■
Revising Disallowed Lists
6-72
■
Assigning Disallowed Lists to Extensions
6-75
■
Changing Group Coverage Assignments
6-76
■
Revising Night Service with Group Assignment
6-78
■
Revising Night Service with Coverage Control
6-80
■
Changing Extension Directory Labels
6-82
■
Changing Trunk Labels
6-83
■
Changing Posted Message Labels
6-84
■
Changing Calling Group Labels
6-86
■
Changing System Directory Labels
6-87
■
Adding a CTI Link
6-88
■
Removing a CTI Link
6-92
Learning More
7-1
■
Guides
7-1
■
System Guides Information Finder
7-12
Troubleshooting the System
8-1
■
All Phones Are Dead (No Dial Tone or Lights)
8-2
■
Some Phones Are Dead (No Dial Tone or Lights)
8-3
■
Difficulty Making Outside Calls
8-5
■
Phone Does Not Ring
8-8
■
DLC Console Not Ringing for Incoming Calls
8-11
■
QCC Console Not Ringing for Incoming Calls
8-12
■
Single-Line Phones Ring Back after Completed Call
8-13
■
Cannot Transfer Call after Answer on an Outside Line 8-14
■
Night Service Not Working
8-15
■
Calls Not Going to Voice Mail
8-17
■
Callers Getting Incorrect Response from Voice Mail
8-19
■
Calls Not Going to Coverage
8-20
■
Trouble Hearing Called Party
8-21
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