Lucent Technologies 555-230-220 User Manual
ASAI and Call Control
4-34
Issue 7 May 1998
Supervisor-Assist Call Parameters
This section contains the ASAI interface call parameters for supervisor-assist
calls.
calls.
orig_addr
[mandatory] Valid calling endpoints (originators) for
this type of call are ACD agent extensions.
this type of call are ACD agent extensions.
dest_addr
[mandatory] Valid called endpoints are on-ECS
station extensions (excluding VDNs, splits, off-ECS
DCS and UDP extensions).
station extensions (excluding VDNs, splits, off-ECS
DCS and UDP extensions).
split_param
Must be present and must be a valid split extension;
orig_addr should be logged into the split.
orig_addr should be logged into the split.
priority_calling
N/A (ignored) This call is always treated as priority for
consistency with current operation.
consistency with current operation.
max_rings
N/A (ignored)
direct_agent_call
Must not be present
supervisor_assist
Must be present
alert_order
Must not be present