Lucent Technologies 555-230-220 User Manual
ASAI and Feature Interactions
Issue 7 May 1998
12-51
A Third Party Auto Dial call to a station with the SAC feature active redirects to the
covering station.
covering station.
For incoming calls, the Alerting Event Report is sent only for multifunction sets
receiving calls while having SAC activated. The Alerting Event Report is not
generated for analog sets when the SAC feature is activated and the set is
receiving a call.
receiving calls while having SAC activated. The Alerting Event Report is not
generated for analog sets when the SAC feature is activated and the set is
receiving a call.
Direct-agent calls existing in the agent queue when this feature is activated are
not sent to coverage. Only the new direct-agent calls are affected by activation of
this feature.
not sent to coverage. Only the new direct-agent calls are affected by activation of
this feature.
While SAC is active at a station, agent status value queries will show that an
agent is busy.
agent is busy.
SAC is ignored for priority direct-agent call and for switch-classified call
destinations.
destinations.
If a SAC’ed call rings at a station with Domain Control, then the Alerting event
includes a cause value indicating SAC as the reason the call redirected.
includes a cause value indicating SAC as the reason the call redirected.
Send DTMF
If a listener is listen-disconnected while DTMF digits are being transmitted (as a
result of the ASAI Send DTMF capability), the DTMF digits will still be heard by
the listener.
result of the ASAI Send DTMF capability), the DTMF digits will still be heard by
the listener.
Service Observing
Domain-controlled stations may be service-observed and may also be observers.
When a domain-controlled station is the observer, and is bridged onto a call for
the purpose of service observing, the Connected Event Report is sent on
domain-controlled associations for the observer’s adjunct as well as to all other
associations for that call.
When a domain-controlled station is the observer, and is bridged onto a call for
the purpose of service observing, the Connected Event Report is sent on
domain-controlled associations for the observer’s adjunct as well as to all other
associations for that call.
Service Observing may not be activated or deactivated through ASAI. In addition,
third party operations such as hold and drop are denied (for consistency with
manual operation).
third party operations such as hold and drop are denied (for consistency with
manual operation).
An adjunct-controlled or adjunct-monitored call can be service-observed provided
that service observing is originated from a voice terminal and the service
observing criteria is met. A Connected Event Report is generated every time
service observing is activated for an adjunct-monitored call. A Disconnect/Drop
Event Report is generated when the observer disconnects from the call.
that service observing is originated from a voice terminal and the service
observing criteria is met. A Connected Event Report is generated every time
service observing is activated for an adjunct-monitored call. A Disconnect/Drop
Event Report is generated when the observer disconnects from the call.
For a switch-classified call, the observer is bridged on the connection when the
call is given to the service observed party. Unlike the ACD operation, the observer
call is given to the service observed party. Unlike the ACD operation, the observer