Cisco Systems 1.0 (1) User Manual

Cisco Support Tools 1.0 User Guide 

About Cisco Support Tools Documentation   6 

Welcome to the User Guide for Cisco Support Tools, version 1.0(1). This guide 

contains: 

•  An overview of Support Tools 

•  Installation and configuration instructions 

•  Instructions for using the Support Tools Dashboard 

•  Instructions for using Support Tools utilities from the Support Tools Dashboard 

•  Instructions for using Support Tools utilities from a command-line 

This guide is intended for all Support Tools users, including individuals who deploy, 

install, administer, and use the product. It assumes that readers are familiar with: 

•  For Support Tools installation specialists: The platforms and operating systems 

on which Cisco ICM (Enterprise, Hosted, and IPCC) runs; basic Web server and 
firewall configuration. 

•  For Support Tools users: Cisco ICM and ICM components; the platforms and 

operating systems on which ICM runs.