3M MDS100 User Manual

81

Problem

Possible Cause

Solution

Lid does not stay closed

Debris in latch and/or inner shell

Clean latch and/or inner shell

Solenoid stuck in open position

Power cycle the instrument. If failure persists, 
return instrument for repair.

Status bar is off, but 
power light is on

Instrument is in Standby mode

Wake from Standby using software or power 
cycle the instrument

LEDs are not functioning

Start a Self-Check and monitor the status bar for 
color changes. If you do not see red, green, and 
blue colors, return instrument for repair.

Instrument will not  
turn on

Power connections are not secure

Turn power switch to off, check connections, 
and turn switch to on.

Power light not functioning

Connect instrument to computer, turn power 
switch to on, and check instrument status in 
software

Problem

Possible Cause

Solution

A message appears during SQL 
Server installation stating that 
certain components/dependencies 
are not installed

Required component missing

Install specific component

“SQL Server Setup has encountered 
an error when running a Windows 
Installer file” message appears 
during SQL Server installation

Multiple causes

Click Cancel. A failure message will 
appear when the installation finishes. 
Reboot the computer and restart the 
SQL Server installation.

Failure at end of SQL Server 
installation

Multiple causes

Reboot and reinstall SQL Server. 

“Error opening file for writing” 
message appears during MDS 
application installation on Windows 
Vista or 7

Application does not have 
administrator rights

Abort the installation, then right-click 
the 3M.Mds.exe file and select 

“SQL Server does not exist or 
access denied” message appears 
on Database Connection Settings 
screen of MDS application 
installation

The SQL Server server name is 
incorrect

Enter the correct server name, 
which is typically the local computer 
name followed by “/SQLMDS”. The 
computer name can be found in 
Computer Properties in Windows.