Philips CMD305A/05 User Manual

26 EN

14 Troubleshooting

Warning

 

•

Never remove the casing of this product.

To keep the warranty valid, never try to repair 

the product yourself. 

If you encounter problems when using this 

product, check the following points before 

requesting service. If the problem remains 

unsolved, go to the Philips Web page  

(www.philips.com/support). When you contact 

Philips, make sure that the product is nearby 

and the model number and serial number are 

available.

General

No power or no sound

 • The power supply from car battery is cut 

off, or the car battery runs out of energy. 

Power the system with car battery.

 • Car engine is not on. Turn the car engine 

on.

 • Cable is not correctly connected. Check 

connections.

 • Fuse is burnt. Replace fuse.

 • Volume is too low. Adjust volume. 

 • If the above solutions cannot help, press 

the RESET button.

 • Make sure that the current track is in a 

compatible format.

Noise in broadcasts

 • Signals are too weak. Select other stations 

with stronger signals.

 • Check the connection of the car antenna.

 • Change the broadcast setting from stereo 

to mono.

Preset stations are lost.

 • Battery cable is not correctly connected. 

Connect the battery cable to the terminal 

that is always live.

Display shows ERR-12.

 • USB data error. Check the USB storage 

device.

GPS signal reception of the phone is poor.

•  Remove the phone from the dock, and 

place it in another location for better signal 

reception.

About Bluetooth device

Cannot pair the Bluetooth enabled device 

with the car audio system.

 • The device does not support the profiles

required for the system. 

 • The Bluetooth function of the device is not 

enabled. Refer to the user manual of the 

device for how to enable the function.

The audio quality is poor after connection 

with a Bluetooth-enabled device.

 • The microphone is not correctly 

positioned. Adjust the position of the 

microphone. For example, stick the 

microphone onto the dashboard where 

close to the driver.

 • The Bluetooth reception is poor. Move the 

device closer to the car audio system or 

remove any obstacle between the device 

and the system.

Music playback is unavailable on the system 

even after successful Bluetooth connection.

•  The device cannot be used with the 

system to play music. 

The paired mobile phone connects and 

disconnects constantly.

 • The Bluetooth reception is poor. Move 

the mobile phone closer to the car audio 

system or remove any obstacle between 

the mobile phone and the system.

 • Some mobile phones may connect and 

disconnect constantly when you make 

or end calls. This does not indicate any 

malfunction of the system.

 • For some mobile phones, the Bluetooth 

connection may be deactivated 

automatically as a power-saving feature. 

This does not indicate any malfunction of 

the system.