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12825 E. Mirabeau Parkway • Spokane Valley, WA 99216 • 509.624.6600 • 800.441.1309

Technical Bulletin

97-0131-001    16 May 2007

The purpose of this document is to provide GoBook® Notebook and Tablet users with some recommended practices. These recom-
mendations are intended to help maximize the service life of the equipment as well as provide resolution to common issues that may
be encountered.

1.

Missing Case Feet, Port Covers and Doors: Inspect for broken, loose or missing parts and fasteners, take corrective action as
required.
a)

Items such as missing case feet can present alignment and/or fit issues when the GoBook® is used in a vehicle environment
(docked). A loose fit condition, when installed/used in a Vehicle Dock, can subject the GoBook® to excessive vibration and/
or shock in daily driving conditions.

b)

Missing port covers and/or doors create contaminant entry points which may lead to system failure.

c)

Replacement Port Covers, Doors, and Case Feet are available as Field Kits. Contact your Support Representative for order
requests.

Screen Cleaning: With proper usage and cleaning, the GoBook® display will last the anticipated life of the product in the field
(3 to 5 years) without significant degradations in viewability or function.  Key to achieving this performance is proper cleaning
and use of the approved stylus (if applicable).
a)

For mild cleaning tasks always use the provided micro-fiber cleaning cloth; tougher contaminates such as oily fingerprints
may require light dampening with clean water. Plain water in combination with the cleaning cloth will be effective for most
contaminants, and should always be tried before stronger solutions are considered.

b)

For tougher cleaning tasks encountered with some contaminants a mixture of Isopropyl Alcohol and Water (50/50) used in
combination with the cleaning cloth will be effective and will not damage the Touch Screen surface.

c)

Never use paper products such as paper towels or wipes to clean the display surface. Paper products are abrasive in nature
and will act much like fine sandpaper when used on the screen surface. This can cause irreversible damage to the screen
surface and anti-glare hard coat.

d)

Both replacement Display Cleaning Clothes and approved Display Cleaning solution are available as Field Kits. Contact
your Support Representative for order requests.

3.

Screen Overlay Use: For environments with high contaminant potential, use of a screen overlay is recommended.
a)

A screen overlay provides protection from damages caused by use of foreign objects and/or surface contaminants and
maximizes useful life of the screen surface.

b)

Worn, scratched, or otherwise damaged screen overlays can be replaced.

c)

With the overlay applied, contaminants on the screen’s surface should be removed by following the same cleaning methods
noted for screen cleaning in this document.