LG bd645 User Guide

Page of 56
Troubleshooting
42
Trouble
shoo
ting
5
Network
Symptom 
Cause & Solution
BD-Live feature does not
work.
 
y The connected USB storage may not have enough space. Connect 
the USB storage with at least 1GB free space.
 
y Ensure that the unit is correctly connected to the local area network 
and can access the internet (see page 19).
 
y Your broadband speed may not be fast enough to use the BD-Live 
features. Contact your Internet Service Provider (ISP) and increase the 
broadband speed.
 
y The [BD-LIVE connection] option in the [Setup] menu is set to 
[Prohibited]. Set the option to [Permitted].
A media server is not displayed 
on the device list.
 
y The firewall or anti-virus software on your media server is running. 
Turn off the firewall or anti-virus software running on media server.
 
y The player is not connected to the local area network that the media 
server is connected.
Picture
Symptom 
Cause & Solution
There is no picture.
 
y Select the appropriate video input mode on the TV so the picture 
from the unit appears on the TV screen.
 
y Connect the video connection securely.
 
y Check the [HDMI Color Setting] in the [Setup] menu is set to the 
appropriate item that conforms to your video connection.
 
y Your TV may not suppot the resolution you have set on the player. 
Change the resolution that your TV accepts.
 
y The player’s HDMI OUT jack is connected to a DVI device that does 
not support copyright protection.
Picture noise appears
 
y You are playing a disc recorded in a color system that is different from 
your TV.
 
y Set the resolution which your TV accepts.
Blu-ray 3D disc playback does 
not output 3D views.
 
y Connect the player to your TV with HDMI cable (Type A, High Speed 
HDMI™ Cable).
 
y Your TV may not support “HDMI 1.4 3D mandatory format”. 
 
y The [3D Mode] option in the [Setup] menu is set to [Off ].  
Set the option to [On].