BTC 2003rf User Guide

6 Troubleshooting

When the keyboard or the mouse doesn't work properly, please check the
following:

1. Take out the receiver’s connector and check both the receiver’s mouse

and keyboard plug for possible broken pins. If the plugs appear normal
then reinsert the plugs into their respective connectors on your PC.

Make sure the mouse plug is inserted in the mouse connector on your PC
and the keyboard plug is inserted into the keyboard connector on your PC.
Compare the icons on both the cable and backside of your PC if
necessary.

3. Check that if the batteries in the keyboard and mouse are installed

correctly. Make sure the polarity of the batteries corresponds with the
polarity signs in the battery compartment.

Replace the batteries to make sure the batteries are not low in power.

Remember to set the IDs when your keyboard kits do not work properly.

It is strongly recommended to place the receiver in front of the monitor in
order to prevent signal disturbance from the monitor.

7. If your PC system’s BIOS setup has options for the keyboard or mouse,

make sure they are set to default settings. If you are not familiar with the
BIOS, refer to your PC’s manual for more information.

8. If you have problems using the sleep button, make sure that the power

management in your PC has been enabled both in the BIOS and in
Windows. For more information on your PC’s BIOS settings, refer to your
PC’s manual. For more information on how to enable the power
management features in Windows, refer to your Windows manual.

9. If you have problems using the extra browser buttons and/or the special

mouse functions, ensure you have installed the keyboard and mouse
driver correctly as described in this manual’s Chapter 4: Software
Installation. Also check your hardware requirements meet those listed in
this manual.

10. Use the mouse only on a clean, flat, non-slippery surface in order to

ensure smooth and accurate cursor action.