LaCie 301192u User Manual

LaCie Golden Disk

User Manual

Troubleshooting

Page 1

If  your  LaCie  Hard  Disk  is  not  working  cor-

rectly,  please  refer  to  the  following  checklist  to  de-

termine  the  source  of  the  problem.  If  you  have  gone 

through  all  of  the  points  on  the  checklist  and  your 

drive  still  does  not  work  properly,  please  check  the 

FAQs  that  are  regularly  published  on  our  website  –  

. One of these FAQs may provide an 

answer to your specific question. You can also visit the 

downloads  page,  where  the  most  recent  software  up-

dates will be available. 

If  you  need  further  assistance,  please  contact  your 

LaCie reseller or LaCie Customer Support (see section 

6, Contacting Customer Support

 for details).

Manual Updates

LaCie strives to give you the most up-to-date, com-

prehensive user manuals available on the market. It is 

our  goal  to  provide  you  with  a  friendly,  easy-to-use 

format that will help you quickly install and utilize the 

many functions of your new device.

If your user manual does not reflect the configuration 

of the product you purchased, please check our website 

for the most current version of the user manual.

■

The drive is not recog-

nized by the computer.

Has the drive been formatted?

Make sure that the drive has been formatted properly. Please see 

section 

3, Formatting and Partitioning

.

Does your computer’s operating 

system support the file system?

Check your computer’s documentation and see section 

3, Format-

ting and Partitioning

.

Is there an icon for the drive in 

?

Go into 

 and look for an icon and drive letter as-

signed to the LaCie drive. If the drive does not appear, follow the 

rest of the Troubleshooting tips to isolate the problem.

Does your computer’s configuration 

meet the minimum system require-

ments for use with this drive?

See section 

 for more infor-

mation.

Is the drive’s power supply con-

nected and turned on?

Make sure that the power supply is properly connected (see section 

2.1, Turning the Drive On

), that the drive has been turned on and 

that the outlet the power supply is connected to is working.

Did you follow the correct installa-

tion steps for the specific interface 

and operating system?

Review the installation steps on section 

2.2, Connecting the USB 

2.0 Cable