LaCie 301192u User Manual

LaCie Golden Disk

User Manual

Contacting Customer Support

Page 

Read the User Manual and review the Troubleshoot-

ing section.
Try to isolate the problem. If possible, make the drive 

the only external device connected to your computer, 

and make sure that all of the cables are correctly and 

securely attached.

If you have asked yourself all of the pertinent ques-

tions in the troubleshooting checklist, and you still can’t 

get your LaCie drive to work properly, contact us using 

1.

2.

the contacts on page 26. Before contacting us, make sure 

that you are in front of your computer and that you have 

the following information on hand: 

The serial number of your LaCie drive

Operating system and version

Computer brand and model

Amount of memory installed on your computer

Names  of  any  other  devices  installed  on  your 

computer, including CD/DVD burners

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1.  LaCie Hard Disk serial number

Located on a sticker at the back of drive or on the original packaging

2.  LaCie Hard Disk file format

 

Select the Hard Disk icon on the desktop and press Command + I. 

 

 

Right click the Hard Disk icon and select 

.

3.  Macintosh/PC model

 

Click on the Apple icon in the menu bar and select 

. 

 

 

Right click 

 and select 

.

4.  Operating system version

5.  Processor speed

6.  Computer memory

7.  The brands and models of other internal and external 

peripherals installed on your computer 

 

Click on the Apple icon in the finder bar and select 

.  

Select 

More Info...  

The Apple System Profiler will launch and will list 

your internal and external peripherals.

 

 

Windows users: 

Right click 

 and select 

Information to Include in Email Correspondence

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Before Contacting Customer Support

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