Lexmark e360dtn User Manual

Page of 144
Solving printing problems
Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE
 
SURE
 
THE
 
PRINTER
 
IS
 
READY
 
TO
 
PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
C
HECK
 
TO
 
SEE
 
IF
 
THE
 
STANDARD
 
EXIT
 
BIN
 
IS
 
FULL
Remove the stack of paper from the standard exit bin.
C
HECK
 
TO
 
SEE
 
IF
 
THE
 
TRAY
 
IS
 
EMPTY
Load paper in the tray.
M
AKE
 
SURE
 
THE
 
CORRECT
 
PRINTER
 
SOFTWARE
 
IS
 
INSTALLED
Verify that you installed the correct printer software for your printer model. Open the Software and
Documentation
 CD to check which software is installed. For more information, see “Installing printer software” on
page 23.
 Make sure the model number of the software matches the model number of your printer.
To verify that the printer software is the most current, check the Lexmark Web site at www.lexmark.com.
M
AKE
 
SURE
 
THE
 
PRINTER
 
IS
 
CONNECTED
 
TO
 
THE
 
NETWORK
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.
M
AKE
 
SURE
 
YOU
 
ARE
 
USING
 
A
 
RECOMMENDED
 USB, 
PARALLEL
OR
 E
THERNET
 
CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
M
AKE
 
SURE
 
PRINTER
 
CABLES
 
ARE
 
SECURELY
 
CONNECTED
Check the cable connections to the printer to make sure they are secure. For more information, see the setup
documentation that came with the printer.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
R
EDUCE
 
THE
 
COMPLEXITY
 
OF
 
THE
 
PRINT
 
JOB
Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job.
Troubleshooting
111